Buy customer satisfaction is worthless, customer loyalty is priceless by jeffrey h. Customer satisfaction is worthless, customer loyalty. He points out that satisfied customers may buy from you again or they may try the competition. Sales guru jeffrey gitomers book, customer satisfaction is worthless. Customer satisfaction is worthless, customer loyalty is priceless by jeffrey h. Customer satisfactionis worthlesscustomerloyaltyispriceless download customer satisfactionis worthlesscustomerloyaltyispriceless ebook pdf or read online books in pdf, epub, and mobi format. To longtime sales and customer service pro jeffrey gitomer, boating about a nearperfect customer satisfaction. They are meant to be easily read, inspirational, rhetorical and instructional. Many products that you buy can be obtained using instruction manuals.
Contains a summary of the bestselling book, customer satisfaction is worthless, customer loyalty is priceless, by jeffrey gitomer. Customer satisfaction is worthless is a book i look at often and reference in conversations with business owners, marketing professionals, and those involved in strategic planning for organizations. A timeless classic about the value of a loyal customer. Buy customer satisfaction is worthless book online at low.
That is why the title, customer satisfaction is worthless customer loyalty is priceless, by jeffrey gitomer is so surprising. Customer satisfaction is worthless customer loyalty is. Keep them coming back and tell everyone they know edition 1 available in hardcover, nook book. Free shipping and pickup in store on eligible orders. In his clear and flufffree book, jeffrey gitomer teaches and challenges us to go beyond mere satisfaction.
Improving customer satisfaction, loyalty, and profit. Contains a summary of the bestselling book, customer satisfaction is worthless. Customer loyalty is priceless, details these and many other differences that are critical to your business. Bard press, austin, texas, 1998, isbn 188516730x about the book subtitled how to make customerslove you, keep them coming back, and tell everyone they know, gitomers book holds that traditional customer satisfaction. To longtime sales and customerservice pro jeffrey gitomer, boasting about a nearperfect customer satisfaction rating of 97. Customer loyalty is priceless is a quick and easy read, with lots of interesting examples and points to ponder. Why measure satisfaction when all that counts is loyalty. How to make customers love you, keep them coming back and tell everyone they know by jeffery gitomer and a great selection of related books. As the worlds foremost expert on selling, he knows more about success than anyone. Read book customer satisfaction is worthless customer. To longtime sales and customerservice pro jeffrey gitomer, boasting about a nearperfect customersatisfaction. I wouldnt go so far as to call this the bible, but its a book you must read if youre looking to grow a customer service based business.
Customer satisfaction is worthless customer loyalty is priceless a nationally syndicated columnist and sales trainer shows how to convert satisfied customers into loyal customers. The top 27 customer service books about providing better customer service and creating a customercentered culture in your company. The beautiful thing about it is, mediocre, or even less than mediocre has become the norm. Customer satisfaction is worthless, customer loyalty is priceless by gitomer, jeffrey. Pdf customer satisfaction is worthless customer loyalty. Most businesses are striving to satisfy their customers. Jeffrey gitomer book customer satisfaction is worthless.
How to make customers love you, keep them coming back and tell everyone they know 9781885167309 by gitomer, jeffery and a great selection of similar new, used and collectible books. Customer satisfaction is worthless customer loyalty is priceless author. Customer satisfaction is worthless, customer loyalty is priceless how to make them love you, keep you coming back, and tell everyone they know. Explore free books, like the victory garden, and more browse now. Buy a cheap copy of customer satisfaction is worthless, customer loyalty is priceless. Access a free summary of customer satisfaction is worthless, customer loyalty is priceless, by jeffrey gitomer and 20,000 other business, leadership and nonfiction books on getabstract. Customer satisfaction is worthless customer loyalty is priceless by. Offers strategies for turning customer satisfaction into customer loyalty, emphasizing the importance of wordofmouth advertising. Gitomer, 9781885167309, available at book depository with free delivery worldwide.
Buy the hardcover book customer satisfaction is worthless, customer loyalty is priceless. Busy executives looking for a power book on customer satisfaction to pump some muscle into their business need look no further than the 120 page stick of dynamite that is miners work. How to make customers love you, keep them coming back, and tell everyone they know kindle edition by gitomer, jeffrey. Use features like bookmarks, note taking and highlighting while reading customer satisfaction is worthless customer loyalty is. Customer satisfaction is worthless books, book price. Here are my top tips for moving beyond satisfaction and harnessing. Customer satisfaction is worthless, customer loyalty is. In this chapter, steps that have been described in detail in this book have been summarized again. This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. Click and collect from your local waterstones or get free uk. Click download or read online button to get customer satisfaction is worthless customer loyalty is priceless book.
Fast, condensed and emphatic, this book will tell an executive. How to make customers love you, keep them coming back and tell everyone they know. Customer satisfaction is worthless, customer loyalty is priceless how to make customers love you, keep them coming back and tell everyone they know book. How to make customers love you, keep them coming back and tell everyone they know gitomer, jeffery on.
Buy customer satisfaction is worthless customer loyalty is priceless by gitomer, jeffrey isbn. Buy customer satisfaction is worthless book online at best prices in india on. Everyday low prices and free delivery on eligible orders. Customer loyalty satisfaction support strategy service concept. That is why the title, customer satisfaction is worthless customer loyalty is. How to make customers love you, keep them coming back and tell everyone they know by jeffery gitomer 188516730x 9781885167309 a gently used book. Help bookmark tell a friend outofprint wish list home. Buy customer satisfaction is worthless, customer loyalty is priceless 98 edition 9781885167309 by jeffrey gitomer for up to 90% off at. Customer satisfaction is worthless books, find the lowest price on new, used books, textbooks compare book prices at stores. Service is attitude and selfmotivation, and gitomer talks throughout the book about how to improve ones knowledge and positive attitude about the business they are in.
It contains a game plan that any customerserving employee, salesperson, manager, executive or entrepreneur can e. Jeffrey h gitomer to longtime sales and customerservice pro jeffrey gitomer, boasting about a nearperfect customer satisfaction. Customer satisfaction is worthless, customer loyalty is priceless. Customer satisfaction is worthless has multiple selftests and checklists where you can measure your current level of customer service. This workshop is capped at 15 participants total workshop time.
Join customerthink, get ebook the top 5 practices of customer experience winners. Click download or read online button to customer satisfactionis worthlesscustomerloyaltyispriceless book. Download it once and read it on your kindle device, pc, phones or tablets. The collection features the little red book of selling, little red book of sales answers, little black book of connections, little gold book of yes attitude, and little green book.
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